About these draft terms
These terms concern enquiries about mould removal and moisture investigations through Mould Eradication Harrow. The legal identity of the contracting party and the final terms must be confirmed to complete this information.
Enquiries and quotations
A telephone conversation allows the customer to describe the affected property and the issue. The scope, availability, price and any conditions should be agreed before an appointment or work is confirmed. An enquiry alone should not be treated as an accepted booking.
Scope of an inspection
The agreed scope should identify the areas to be inspected and any access limitations. Observations are limited by the conditions present during a visit and by areas that are inaccessible or concealed. A visible mark or a single measurement should not be treated as proof of a particular moisture source.
Treatment and further work
Any proposed mould treatment should specify the affected areas, relevant precautions and exclusions. Plumbing, roof, gutter or building repairs are not automatically included in an inspection or removal enquiry. Additional investigation, invasive access or work by another trade should be agreed separately.
Access and property information
Customers should explain relevant access restrictions, previous leaks or known hazards before a visit. The arrangements for entry, moving belongings and attending the property should be confirmed as part of the booking. No invasive work should be assumed without an agreed scope.
Prices and payment
The applicable price, payment method, timing and treatment of any additional work must be confirmed in the quotation or booking agreement. These terms does not set a fee, deposit or payment deadline.
Changes and cancellation
Customers should contact the service as soon as possible if an appointment needs to change. The actual cancellation arrangements and any applicable statutory consumer rights must be confirmed in the final terms. These terms does not impose a cancellation fee or waive statutory rights.
Concerns and complaints
A customer who has a concern about an agreed service can raise it by calling +44 20 3966 3842. The business needs to confirm its complaints procedure and the details of the contracting party in the final document.
Liability and applicable law
Any limitations of liability, governing law and dispute arrangements must be checked against the actual contract and applicable consumer rights. These terms does not remove any rights that cannot legally be excluded.
Review before publication
These terms are under review and require confirmation of the business model and legal review.